Check in Agent Resume Example: 4 Templates

Often known as “airline customer service agents,” check-in agents must have outstanding communication skills, patience, and, most significantly, the instinctive ability to handle tough circumstances calmly and professionally.

Customers are often dealt with directly in this job when they begin their trip. The primary tasks are to check people in, weigh and check-in baggage, provide boarding cards and luggage labels, allocate seat numbers, ask security questions, and address passenger inquiries before their flight.

Additional responsibilities may include walking passengers to and from planes, organizing facilities for those with impairments, and ensuring that all passengers board on schedule for their flights.

Resume Template: 1

Check in Agent Resume: 1

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

I have numerous years of experience delivering excellent assistance to all airport customers. To ensure proper handling methods while keeping a high degree of client satisfaction. It is my goal to engage my best efforts in service. I have also been a boarding gate announcer and checked boarding permits at the boarding gate. I’ve previously accompanied travelers to the waiting plane. Handled extra responsibilities for impaired and wheelchair-bound passengers, assisting them from the check-in counter to the airplane. I’ve had comparable obligations for youngsters preparing to travel without an adult.


Experience

Company A, Check In Agent

  • Passengers and baggage are greeted and checked in for their respective flights.
  • Examining passports, visas, and flying information
  • Monitoring luggage weights and, if necessary, levying Excess Baggage Charges

Company B, Check In Agent

  • Posing pertinent security questions
  • Providing for and assisting customers’ needs
  • Passengers’ Reconciliation at the Boarding Gates
  • Conduct passenger announcements and boarding
  • Passengers boarding and disembarking
  • Ensure that CAA regulations and airport authority bylaws are followed (full training given)

Company C, Check In Agent

  • Welcome travelers.
  • Handle passenger inquiries, such as questions about flight departure timings and adjustments.
  • Examine the tickets and passports of the travelers.
  • Passengers should be assigned seats.

Education

Associate Degree in Business (Tourism Management)

Danville Area Community College, Danville, IL


Certification

  • Certified Check In Agent

Skills

  • Previous experience in a customer service job, preferably in a consumer-facing capacity
  • The ideal applicant would have strong communication skills and a strong interest in customer service.
  • Excellent interpersonal and communication abilities
  • Flexibility
  • Always be courteous.
  • Understanding and patience
  • Capable of remaining cool under duress

Resume Template: 2

Check in Agent Resume: 2

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

A highly skilled Check-In Agent looking for a position with your expanding company. I’ve been in this industry for [mention the number of years] and am now well-versed in the intricacies of this position. Extensive experience in providing improved customer care to clients.


Experience

Company A, Check In Agent

  • Welcome travelers.
  • Handle passenger inquiries, such as questions about flight departure timings and adjustments.
  • Examine the tickets and passports of the travelers.
  • Passengers should be assigned seats.

Company B, Check In Agent

  • Welcome travelers.
  • Weigh travelers’ luggage, check it in, and charge any extra fees as needed.
  • Make baggage labels and attach them to your luggage.
  • Make boarding passes.
  • Pose a series of security-related questions to passengers.
  • Passengers should be assigned seats.

Company C, Check In Agent

  • Make boarding passes.
  • Pose a series of security-related questions to passengers.
  • Check that no sharp or hazardous things have the passengers.
  • Prepare any customs documentation that is required.
  • Point passengers in the direction of the boarding gate.
  • Handle late passengers.
  • Pose a series of security-related questions to passengers.
  • Passengers should be assigned seats.

Education

  • Associate Degree in Business (Tourism Management)
  • Danville Area Community College, Danville, IL

Certification

  • Certified Cabin cleaner

Skills

  • Good at communication and interpersonal skills.
  • Punctual and hard working
  • Can serve customers in a great manner.
  • Ability to work under pressure and overtime.

Resume Template: 3

Check in Agent Resume: 3

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

I have several years of expertise in giving all airport visitors exceptional service. To maintain high levels of client satisfaction while ensuring correct handling techniques are used. I want to give my all in the service. I have also performed duties at the boarding gate, such as announcing when a plane is ready to take off and checking boarding passes.


Experience

Company A, Check In Agent

  • Issuing tickets and calculating fare
  • Lost luggage aid
  • Rebooking tickets for canceled flights
  • Processing and paperwork for air freight

Company B, Check In Agent

  • Greeting and registering passengers and their belongings for their flights
  • examining passport, visa, and flight information
  • tracking of luggage weights and, if necessary, charging for excess baggage
  • Posing pertinent security queries
  • supplying and assisting with consumer needs

Company C, Check In Agent

  • Give people their seats.
  • Weigh and check in the passengers’ luggage, and if required, collect any overage fees.
  • Create baggage labels, then affix them on the bags.
  • Publish boarding passes.
  • Ask a series of security-related questions to passengers.

Education

  • Associate Degree in Business (Tourism Management)
  • Danville Area Community College, Danville, IL

Certification

  • Certified Cabin cleaner

Skills

  • Good interpersonal and communication skills.
  • Reliable and diligent,
  • can provide excellent customer service.
  • Ability to work long hours and under pressure.

Resume Template: 4

Check in Agent Resume: 4

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]


Summary

I have a lot of experience as a check in agent, and I know how to treat every customer with a smile and help them with any problems or questions. Dynamic and skilled check-in representative with a specific ability to book seats and tickets. Dedicated to providing top-notch customer service and support for booking transfers, refunds, routing, and processing air freight.


Experience

Company A, Check In Agent

  • To guarantee that all passengers get excellent customer service
  • airlines, too.
  • To guarantee adherence to all DFT check-in and boarding requirements
  • procedures.
  • To maintain compliance with all airline, corporate, and departmental
  • regulations and practices.

Company B, Check In Agent

  • Ask a series of security-related questions to passengers.
  • Ensure that none of the passengers are carrying anything sharp or hazardous.
  • Prepare any required customs documentation.

Company C, Check In Agent

  • should be knowledgeable on each GPA airline’s specific check-in process
  • high-quality boarding procedures.
  • To guarantee that each aircraft has enough finished stationery.
  • To be an expert in both manual and automated check-in procedures.
  • To actively sought methodologies of improving service quality provided by the department with the submittal of suggestions to the Supervisor.

Education

  • Associate Degree in Business (Tourism Management)
  • Danville Area Community College, Danville, IL

Certification

  • Certified Cabin cleaner

Skills

  • Good interpersonal and communication skills.
  • Reliable and diligent
  • can provide excellent customer service.
  • Ability to work long hours and under pressure.

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