Desktop support managers are in charge of teams that help clients with technological issues. The responsibilities of a desktop support manager should be mentioned in a well-written resume sample, along with tasks like recruiting and training staff, evaluating team performance, establishing team goals, assigning tasks, updating software, and allocating resources required to ensure operations.
The best applicant for this position should highlight in their cv their leadership, technical, customer service, decision-making, computing, and time management capabilities. A degree in information technology or a related subject is typically required of desktop support managers.
Resume Template: 1
Desktop Support Manager Resume
Richard d. Harding
Laguna beach, Los Angeles
(123) 4567890
Summary
Oversees the local and remote desktop support teams’ day-to-day activities. The front end services group’s csat/dsat concerns (desktop and mobility teams). Oversees team meetings and gives presentations to clients (daily, weekly, monthly, and quarterly reports). Collaborates with the service delivery manager to prevent service interruptions and to deal with customer problems that have escalated.
Experience
Company A, desktop support manager
- Worked directly with the coo to make sure that any issues were handled quickly and efficiently.
- Preserve regular backups and, if necessary, restore files from the backups.
- Maintained 2 servers running hyper v and four virtual computers for the users.
Company B, desktop support manager
- Maintained a SharePoint 3.0 site and was in charge of granting users security access.
- A SharePoint site was made to keep track of it tickets and problems.
- Responsible for releasing office 2010 and windows 7
Company C, desktop support manager
- I oversaw recruits and gave them access to user accounts, desk phones, cell phones, laptops, and desktops as needed.
- Managed the CEO’s two home offices, along with other laptops and personal pcs.
Education
Florida state university
Masters in computer science
Certifications
- Certified public desktop support manager
- Certified company desktop support manager
Skills
- Produces monthly and weekly operational indicators.
- Keeps track of and enforces SLA requirements
- Creates papers for the knowledge base (kb)
Resume Template: 2
Desktop Support Manager Resume
Richard d. Harding
Laguna beach, Los Angeles
(123) 4567890
Summary
Interviewing and hiring technicians for various teams is your responsibility. Supports technicians with technical assistance and communicates with the problem management team as necessary. Cooperates with the administration of the service desk.
Experience
Company A, desktop support manager
- Maintained a list of all the company’s hardware and software and was in charge of placing orders for all network and it-related gear, software, and components.
- Desktop support managers assist with, manage, and/or administer the project and departmental budgets.
Company B, desktop support manager
- Oversees team kpis and service delivery requirements while continuously pushing to improve the team and each member
- Execute common management, coaching, mentoring, and employee performance procedures.
- Oversees a team or teams who assist staff with hardware, software, and network issues.
Company C, desktop support manager
- Create project work breakdown structures.
- Oversee the coordination and prioritizing of high-level and/or complicated projects.
- Overseas personnel to make sure all tasks are completed quickly and correctly.
Education
Florida state university
Masters in computer science
Certifications
- Certified public desktop support manager
- Certified company desktop support manager
Skills
- Polished and possess good interpersonal and customer service abilities
- Familiarity with the mac environment
- Ability to move and feel at ease in a windowed environment (us, Mexico, Europe)
- Deep understanding of desktop hardware platforms, windows (7, 8, 8.1, 10 and conversions) operating systems, and Microsoft sccm
- Excellent interpersonal, organizational, project management, and customer service capabilities
- A track record of developing team members’ skill sets through mentoring
- Ability to multitask in a fast-paced setting while focusing on punctuality, documentation, and communications with colleagues and business users
- Proficiency in establishing cooperative connections with functional leaders and internal and external business executives
- Oversees DSS technician training
- Constructs service now reports
Resume Template: 3
Desktop Support Manager Resume
Richard d. Harding
Laguna beach, Los Angeles
(123) 4567890
Summary
Make the hiring manager believe that you are the finest person for the position of desktop support manager. It’s quite easy. Select from the list of duties below that pertain to your experience, then customize your cv by adding your accomplishments. You may position yourself in the best possible way to land a job in this way.
Experience
Company A, desktop support manager
- Support operating systems for desktop computers. Microsoft software, hardware, and accessories; collaboration with community members
- Proactively address consumer concerns about products and services
- Deliver just-in-time assistance at the helpdesk and around the campus, as well as react to departmental technological crises, to prevent data loss, fulfill deadlines, and meet user demands.
Company B, desktop support manager
- Assisted with requests for technical support for the following technologies over the phone, in person, and remotely: tablets, smartphones, and desktop and thin clients running windows and mac os, as well as Microsoft Office
- Aided the help desk manager in overseeing, teaching, and mentoring student workers working at the help desk, with a concentration on managing the group of students working in desktop support referral, who also help resolve tier 2 tickets.
Company C, desktop support manager
- Understanding of computer hardware, operating systems, and applications that are constantly updated
- Maintain secrecy and prudence if handling sensitive or password-protected information.
- Check the software images created by forager teammates, assess the software, and provide written technical documentation.
Education
Florida state university
Masters in computer science
Certifications
- Certified public desktop support manager
- Certified company desktop support manager
Skills
- Expertise in troubleshooting
- Keeping records and reporting
- Excellent telephone manners
- Microsoft office professional with cisco networking experience
- Utilizing mobile devices, achieve
- Solid comprehension of TCP/IP principles
- Diligent and tolerant
- Extensive technological expertise
- A capacity for problem-solving
Resume Template: 4
Desktop Support Manager Resume
Richard d. Harding
Laguna beach, Los Angeles
(123) 4567890
Summary
A desktop support manager’s role is to ensure the efficient running of the team members that oversee and address client desktop computer issues. The following are the main responsibilities listed on the desktop support manager resume for this position: managing the desktop service team, including training and evaluation; tracking data and creating reports on team goals and metrics; allocating and coaching support specialists through routine and new tasks; testing and updating new software to ensure utility and compatibility, and keeping an eye on desktop services within the company.
Experience
Company A, desktop support manager
- Reacted quickly to modifications in computer settings.
- Ownership and execution of initiatives such as system reviews, inventory audits, and pilot software analyses fall under this responsibility.
- Large-scale service desk operations were offered, presenting enterprise-level ITIL-based services solutions and best practices for the field.
Company B, desktop support manager
- Users at multi-building campuses with managed touch labor support services and regionally distributed employees.
- Local positions in the area and distant assistance to several satellite CONUS stations.
- In charge of managing the tier 2 teams for hq deskside support.
- Requests for mac (upgrades) and workstation/print incident (break/fix) were provided.
Company C, desktop support manager
- Included setting up, configuring, diagnosing, and fixing desktop users’ company standard software systems.
- Microsoft office pro and adobe pdf creator for windows 98 were used.
- Installing, maintaining, and fixing shared peripherals like printers, copiers, and fax machines is their responsibility.
- Supervised, taught, and assessed the work of a 14-person desktop support team in a 24/7 operation that supported 67 sites around the country.
Education
Florida state university
Masters in computer science
Certifications
- Certified public desktop support manager
- Certified company desktop support manager
Skills
- Managed and trained a group of three desktop support specialists.
- Supplying 15 church offices with desktop support services.
- Accountable for maintaining weekly backups.
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