The working professional whose main job is to check the guests in and out of hotels, resorts, and motels is a front desk agent. This particular work may include issuing the room keys, processing payments, verifying the registration information of the guests, and directing the guests to their rooms.
Want to become a successful front desk agent but don’t have a clue on how to start looking for jobs? View the different resume samples given below. Referring to these will make it easy for you to write yours ideally and make an impression on the HR managers.
Resume Template: 1
Front Desk Agent Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A highly productive and motivated individual with a strong educational background, having solid skills in the efficient management of daily office operations, wishes to join an organization that will recognize my talent and will offer me ample career growth opportunities.
Experience
Company A, front desk agent
- Helped guests with disabilities
- Helped the reservations manager with taking reservations
- Anticipated and addressed the needs of the guests and resolved their complaints and issues
- Checked guests in on arrival and out during departure
Company B, front desk agent
- Performed the necessary task on a day-to-day checklist
- Complied with the safety policies and company procedures
- Associated and interacted with the other internal departments to make sure of guest satisfaction
- Operated the switchboard and helped with enquiries
Company C, front desk agent
- Posted charges to suitable guest accounts
- Greeted and thanked the guests in a sincere and friendly manner
- Offered information about the available rooms, prices, and amenities to the guests
- Welcomed guests upon their arrival and assigned them rooms to them
Education
Associate’s degree in hospitality from Florida State University
Certifications
- Certified guest service professional
- Certified travel associate
Skills
- I am a physically capable person and have the skill to stand for long periods
- I am a strong team player
- I have extraordinary verbal and written communication skills
- I can work on weekends and public holidays
Resume Template: 2
Front Desk Agent Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A reliable, honest, and dedicated working professional seeking a front desk agent post in a well-known organization that will offer me a rewarding work environment and multiple opportunities to grow more in my career.
Experience
Company A, front desk agent
- Informed the customers about the different payment methods and verified the data of their credit card
- Responded to the complaints of the guests in a timely and professional manner
- Handled phone and online reservations
- Performed all check-in and check-out activities
Company B, front desk agent
- Maintained the updated records of payments and bookings
- Upsold the additional services and facilities when required
- Liaised with the housekeeping staff to make sure that all the rooms are fully furnished, tidy, and clean to accommodate the needs of the guests
- Arranged transportation for the guestsand took reservations on calls
Company C, front desk agent
- Answered the phone and directed the calls to the appropriate places
- Made suitable recommendations for restaurants and activities
- Properly answered any queries or questions guests have
- Reported any injuries or accidents to the senior management staff immediately
Education
Associate’s degree in hospitality from Florida State University
Certifications
- Certified guest service professional
- Certified travel associate
Skills
- I have exceptional organizational and communication skills
- I have a friendly yet professional customer service attitude
- I have a good knowledge of hotel reservation software
- I am able to work on weekends and pull off double shifts
Resume Template: 3
Front Desk Agent Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A skilled, hardworking, and focused person coming with almost [mention the number of years] experience in this industry is seeking a position that will make use of my wide knowledge, skills, and capabilities and will allow me to add to the reputation of the organization.
Experience
Company A, front desk agent
- Maintained constant interaction with the guests regarding corporate retreats, weddings, and other in-house events
- Answered the calls of the guests and recorded the details of each conversation
- Made appointments or reservations for the guests who want to avail local services or entertainment
- Interacted with the maintenance, housekeeping, and bookkeeping departments to make sure prompt responses to the needs of the guests
Company B, front desk agent
- Welcomed guests and customers in a friendly and warm manner
- Facilitated correspondence with the customers
- Responded to the inquiries and requests of the customers in a timely fashion
- Balanced the cash drawer by counting cash at the start and end of work shift
Company C, front desk agent
- Verified credit acceptance by reviewing and recording the customer information and using the credit card authorization systems
- Collected payments by accepting check, cash, and other charge payments from the customers
- Worked in harmony with other resources, managers, and staff
- Efficiently briefed the guests about the extra services
Education
Associate’s degree in hospitality from Florida State University
Certifications
- Certified guest service professional
- Certified travel associate
Skills
- I have trusted time management skills
- I possess the ability to manage multiple tasks at once
- I have excellent customer service skills
- I have top-notch organizational abilities
Resume Template: 4
Front Desk Agent Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A highly organized, detail-oriented, and experienced front desk agent is looking to work in an organization where I will be able to enjoy getting exposure to a variety of different projects and will be able to achieve greater success.
Experience
Company A, front desk agent
- Offered help to the guests related to ticket bookings or car bookings
- Maintained and registered the details of the guests
- Replied to the queries of the guests on time, always
- Offered necessary information to the guests when asked
Company B, front desk agent
- Did a background check on the credit card of the customers
- Assigned rooms at the time of check-in or handled the room reservations on call
- Read and responded to the emails of the corporation
- Kept the workspace clean and in order
Company C, front desk agent
- Maintained the reservation records and schedules
- Processed the visitor check-out and check-in information
- Transferred calls to the suitable department or staff
- Drew up and reviewed the customer billing statements
Education
Associate’s degree in hospitality from Florida State University
Certifications
- Certified guest service professional
- Certified travel associate
Skills
- I have splendid oral and written communication skills
- I have professionalism and thoroughness
- I have wonderful decision-making abilities and can resolve conflicts
- I am familiar with MS Office and other software
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I’m a former teacher with a background in child development and a passion for creating engaging and educational activities for children. I strongly understand child development and know how to create activities to help children learn and grow. Spare time, I enjoy spending time with my family, reading, and volunteering in my community.