A front desk clerk, also known as the front desk receptionist, is a professional who is considered the first point of contact with the clients of a business, doctor’s office, or hotel. These people do vital front desk duties that include greeting clients, answering phone calls, and overseeing the budget of the office.
Wish to be a successful front desk clerk but are confused about how to start looking for jobs? The below-given resume samples can help. Referring to them, you can write yours with ease and perfection and make a solid impact on the mind of the HR managers.
Resume Template: 1
Front Desk Clerk Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A passionate, skilled, and hardworking individual with a determined attitude to achieve all the big goals and targets is looking to secure a challenging and professional position in the field of hospitality.
Experience
Company A, front desk clerk
- Oversaw the budget of the office
- Maintained files and records
- Ordered and tracked the office equipment and supplies
- Monitored, sorted, and forwarded emails
- Answered all the questions of the clients and the incoming calls
Company B, front desk clerk
- Greeted guests and offered them exceptional customer service
- Accepted all packages and letters and distributed them to their appropriate departments
- Took down messages and redirected phone calls to the suitable departments
- Made sure that the front desk is equipped, presentable, and neat with all the necessary supplies like forms, paper, and pens
- Created an unforgettable experience for the guests
Company C, front desk clerk
- Greeted every guest with a warm smile on my face
- Scheduled transportation for the guests
- Took care of all the requirements of the guests
- Checked guests in and out of the hotel
- Followed the procedures and policies of the organization
Education
Associate’s degree in hospitality from Florida State University
Certifications
- Certified front desk clerk
- Professional credit associate
Skills
- I have a solid knowledge of the MS Office programs
- I have strong multi-tasking and organizational abilities
- I possess top-notch written and spoken communication skills
- I have a good understanding of basic bookkeeping practices and office administration
Resume Template: 2
Front Desk Clerk Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A responsible and dedicated front desk clerk with around [mention the time period] experience working in a fast-paced environment, a solid team player with a determined and go-getter attitude, is in search of a position that will help me grow more in my career.
Experience
Company A, front desk clerk
- Responded to the calls and directed them to the correct place
- Answered all the questions of the guests in a friendly and polite manner
- Conveyed the complaints and requests of the guests to the suitable department
- Referred the guests to the local venues and amenities
- Greeted both the guests with reservations and the walk-in guests when they arrived at the front desk
Company B, front desk clerk
- Responded to the prospective and current guests’ needs
- Scheduled special services like spa treatments when the guests inquired
- Performed check-in and check-out of guests
- Offered information regarding rooms and made room assignments as per the requests of the customers
- Greeted and welcomed guests in a friendly and professional manner
Company C, front desk clerk
- Offered extraordinary customer services always and ensuring customer satisfaction
- Handled emails, wake-up calls, faxes, and messages, accurately
- Posted charges to rooms and received cash and card payments
- Adhered to the procedures and policies of the department
- Handled the issues and complaints of the guests promptly
Education
Associate’s degree in hospitality from Florida State University
Certifications
- Certified front desk clerk
- Professional credit associate
Skills
- I know how to use the booking software
- I have amazing communication skills (both oral as well as written)
- I can resolve conflicts with a friendly smile
- I am totally detail-oriented and have top-notch organizational abilities
Resume Template: 3
Front Desk Clerk Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A sincere and efficient working professional with almost [mention the number of years] experience in the hotel industry is now seeking a challenging position that will increase my skills and will make me learn more about this field.
Experience
Company A, front desk clerk
- Maintained the facility organized, safe, and clean
- Answered the inquiries of the guests and addressed their needs timely
- Created reports for the manager about housekeeping, check-in, check-outs, and other guest services at the shift’s end
- Reviewed and executed the day-to-day functions assigned by the manager
- Maintained up-to-date knowledge about features, special packages, promotions, and hotel services
Company B, front desk clerk
- Anticipated the needs of the guests and offered them help by allotting the guest rooms depending on their budget
- Welcomed the incoming guests with a pleasant smile
- Handled emails and routed incoming calls to the appropriate person in the right department
- Handled the voice mail system, fax operations, and helped the guests in retrieving the messages
- Managed incoming calls and offered accurate details regarding the amenities, rates, facilities, etc
Company C, front desk clerk
- Kept the front desk tidy, clean, and supplied with all the important supplies
- Answered all the questions of the customers and addressed their different complaints
- Greeted, interacted with and welcomed guests
- Checked, organized, and forwarded emails
- Prepared and handled the outgoing emails
Education
Associate’s degree in hospitality from Florida State University
Certifications
- Certified front desk clerk
- Professional credit associate
Skills
- I have top-notch interpersonal skills
- I can make a strong bond with the guests by providing exceptional customer service
- I can maintain confidentiality at all costs
- I have the willingness to work holidays, weekends, and nights
Resume Template: 4
Front Desk Clerk Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A reliable, diligent, and honest administrative front desk clerk with around [mention the number of years] experience in the hospitality industry, is looking for a post where I will be able to gain greater experience both professionally as well as personally.
Experience
Company A, front desk clerk
- Monitored the costs and expenses
- Kept updated files and records
- Recorded the complaints and comments of the guests and referred them to the managers as necessary
- Kept records of the accounts of the guests and the room availability
- Advised the housekeeping staff when rooms have been vacated and are all set for cleaning
Company B, front desk clerk
- Prepared for basic food services
- Helped in the cleaning and maintenance of the lobby and common areas
- Transmitted and received messages using telephone switchboards or telephones
- Took all the important steps to meet the needs of the customers and effectively resolved the service issues
- Kept up with the complaints of the customers and took suggestions about them from the manager
Company C, front desk clerk
- Made and confirmed reservations for the guests of the hotel and performed check-out services for guests
- Interacted with the guests in a warm and friendly manner making them feel welcome at the hotel
- Posted charges, collected payments, computed bills, and made changes for the guests
- Communicated with the appropriate staff when the guests waited for an available room
- Performed other duties as assigned by the manager
Education
Associate’s degree in hospitality from Florida State University
Certifications
- Certified front desk clerk
- Professional credit associate
Skills
- I know the basic phone etiquette
- I have extraordinary written and oral communication skills
- I know multiple languages
- I have initiative and problem-solving abilities
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I’m a former teacher with a background in child development and a passion for creating engaging and educational activities for children. I strongly understand child development and know how to create activities to help children learn and grow. Spare time, I enjoy spending time with my family, reading, and volunteering in my community.