Front Desk Officer Resume Example: 4 Templates

A front desk officer usually works in the reception area of a corporation or organization and is primarily responsible for maintaining security and guiding guests. Some of their prime duties include answering the inquiries of the clients, sorting correspondence, keeping the reception area organized and clean, maintaining schedules, updating files and records, etc.

Are you planning to be a successful front desk officer but don’t have an idea about how to start looking for jobs? Take help from the resume examples given below. Referring to them, it will be convenient for you to write yours with convenience and get noticed by the HR managers.

Resume Template: 1

Front Desk Officer Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A sincere, focused, and passionate individual seeking a position with an organization that will offer me excellent opportunities and will help me to learn and grow in my career.


Experience

Company A, front desk officer

  • Processed and prepared travel vouchers, memos correspondence, and other documents
  • Greeted people entering the establishment and determined the purpose and nature of the visit
  • Directed or escorted people to specific destinations
  • Operated the telephone switchboard skillfully to screen, answer, or forward calls

Company B, front desk officer

  • Straightened magazines and helped with taking care of plants to maintain the reception or lobby area
  • Assisted with the administrative support tasks like operating the computers or calculators, proofreading transcribing handwritten information
  • Offered information about the establishment like the location of the employees or the departments within the organization
  • Filed and maintained the records

Company C, front desk officer

  • Took orders for materials and merchandise and sent them to the appropriate departments to be fulfilled
  • Scheduled equipment and space for special programs
  • Scheduled appointments and updated and maintained the appointment calendars
  • Transmitted documents or information to customers using facsimile machines and computer mail

Education

Bachelor’s degree in organizational management from Florida State University


Certifications

Certified front desk manager


Skills

  • I am a highly organized person in my work life
  • I am a detail-oriented person with solid written and oral communication skills
  • I have extraordinary phone skills and know how to be friendly yet professional
  • I possess basic data entry skills

Resume Template: 2

Front Desk Officer Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A determined, ambitious, and skilled individual coming with almost [mention the number of years] experience in the hospitality area is seeking a position that will allow me to grow more in my career and add to the profits of the organization.


Experience

Company A, front desk officer

  • Troubleshot and resolved issues and handled the complaints of the customers
  • Improved customer service through the development of new procedures and policies
  • Made sure of smooth check-in and check-out of all guests by properly managing the guest accounts
  • Made schedule and organized meetings

Company B, front desk officer

  • Collated and entered into the system daily sales
  • Attended to the customers and kept records of appointments and the visits
  • Completed and maintained the visitor logs as needed
  • Responded promptly to the inquiries of the customers and managed and resolved the complaints of the customers

Company C, front desk officer

  • Led and helped with the front office functions
  • Gathered payments for board and rooms
  • Assigned rooms to the guests as per their needs and choice
  • Offered information regarding the hotel activities and policies in response to the queries

Education

Bachelor’s degree in organizational management from Florida State University


Certifications

Certified front desk manager


Skills

  • I am an efficient and energetic team player
  • I possess the ability to multitask
  • I can offer strong attention to detail
  • I have a friendly yet professional attitude

Resume Template: 3

Front Desk Officer Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A reliable and dedicated working professional with around [mention the number of years] experience, with strong oral and written communication skills, and the ability to learn more and adapt to any new environment quickly is looking to obtain a post where my skills will be utilized to maintain smooth organizational procedures.


Experience

Company A, front desk officer

  • Greeted guests on arrival and offered information regarding room rates, room types, and availability
  • Interacted and coordinated services with other departments
  • Offered information services to the personnel
  • Processed cash, credit, and debit card transactions

Company B, front desk officer

  • Processed guest payments for food and beverage charges, and room charges
  • Greeted all the visitors, registered all the guests, logged requests, and issued room keys
  • Fostered solid working relationships with all the departments
  • Served as the public relations representative for the hotel

Company C, front desk officer

  • Suggested top dining and entertainment options for the guests
  • Took deliveries coming into the hotel
  • Directed the guests and visitors to their rooms and local attractions
  • Welcomed the arriving visitors and offered information to them when asked

Education

Bachelor’s degree in organizational management from Florida State University


Certifications

Certified front desk manager


Skills

  • I have solid active listening and data entry skills
  • I can work both in a team as well as independently
  • I am a good communicator and have a go-getter attitude
  • I have excellent customer service skills

Resume Template: 4

Front Desk Officer Resume

Richard D. Harding

Laguna Beach, Los Angeles

(123) 4567890

[email protected]


Summary

A highly skilled and experienced front desk officer with excellent leadership, organizational, and motivational skills, is wishing to work in an organization where I will be able to make a solid contribution to its development and success with the help of my acquired skills so far.


Experience

Company A, front desk officer

  • Processed reservations and advanced deposits
  • Maintained an accurate record of expected arrivals
  • Processed reservations by fax, internet, telephone, mail, and processed cancellations
  • Registered the guests and assigned rooms to them

Company B, front desk officer

  • Handled check-ins and check-outs and made reservations
  • Managed the cashier audit reports and credit card machines
  • Updated the database with all the extra and new guest information
  • Did basic bookkeeping, filing, and clerical duties

Company C, front desk officer

  • Attended to the requests, queries, and complaints of the guests
  • Collected the badges of the visitors and the returned identification upon the departure of the visitors from the building
  • Offered support on the secretarial duties and stored the inventory management
  • Received and helped the visitors in a professional manner

Education

Bachelor’s degree in organizational management from Florida State University


Certifications

Certified front desk manager


Skills

  • I have strong interpersonal and active listening skills
  • My multi-tasking and organizational skills are top-notch
  • I have exceptional time management abilities
  • I possess good written communication and foreign language skills

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