The person who plays a classic role in a hotel is called a front desk representative. These people need to keep patience and display a calm demeanor all the time. Such a working professional basically needs to help the customers check in and check out of the hotel and ensure that the customers have a pleasurable stay there.
Wishing to be a front desk representative but don’t have an idea about how to start looking for jobs? Take a look at the following resume samples given below. Referring to them, you can write yours with absolute perfection and get noticed by the HR managers
Resume Template: 1
Front Desk Representative Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
An ambitious, sincere, and talented individual who dreams to join a well-known organization where I can utilize my skills to add greater value to the development and success of the organization.
Experience
Company A, front desk representative
- Answered the queries of the guests or the customers, and addressed their concerns
- Responded to messages and calls and redirected them when required
- Greeted and welcomed the customers or guests in the hotel
- Helped the guests to check-in and check-out of the hotel
Company B, front desk representative
- Took information and messages and passed them to the receivers
- Received various deliveries and packages sent to the hotel
- Managed different complaints and queries from guests and customers
- Scheduled various appointments, meetings, and interviews
Company C, front desk representative
- Regularly checked, sorted, and answered the emails that are sent to the hotel.
- Maintained a filing system of all the essential and needed documents
- Maintained continuous records of check-in and check-outs of customers
- Made reservations in the hotel for the customers over calls
Education
Associate’s degree in administrative studies from Florida State University
Certifications
Front desk representative certification
Skills
- I am familiar with different office machines
- I have exceptional knowledge in MS Office
- I have top-notch written and oral communication skills
- I have excellent critical thinking-and problem-solving skills
- I have a good knowledge of basic bookkeeping and office management
Resume Template: 2
Front Desk Representative Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A determined, skilled, and experienced person with strong teamwork and leadership abilities, wishes to work in a dynamic and healthy work environment where I can learn and grow more in my professional and personal life.
Experience
Company A, front desk representative
- Monitored the costs and expenses of the office
- Kept updated files and records
- Checked, sorted, and forwarded emails as needed
- Greeted and welcomed the guests
Company B, front desk representative
- Addressed the complaints and answered the questions efficiently
- Prepared the outgoing mail by securing parcels, drafting correspondence, etc
- Took up other duties as assigned by the management
- Kept the front desk stocked, presentable, and clean with all the required materials
Company C, front desk representative
- Communicated all the issues and needs of the guests to the management via face-to-face interactions and mails
- Offered quick and friendly service to clients while multitasking in a fast-paced environment
- Processed the credit card payments
- Made reservations for the guests in person and via phone
Education
Associate’s degree in administrative studies from Florida State University
Certifications
Front desk representative certification
Skills
- I have great problem-solving, multi-tasking, and organizational abilities
- I possess an exceptional knowledge of MS Office
- I have solid people and communication skills
- I have familiarity with different office machines
Resume Template: 3
Front Desk Representative Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
A hardworking and energetic working professional proudly possessing more than [mention the number of years] experience, is wishing to obtain a post in an organization where I can get greater opportunities to prove my actual worth.
Experience
Company A, front desk representative
- Effectively resolved the complaints of the guests who are displeased with services
- Accommodated the special requests and needs of the guests
- Answered and directed the calls to the appropriate people
- Offered exceptional customer service to the potential clients
Company B, front desk representative
- Balanced all the payment process
- Managed a variety of administrative tasks and customer service
- Greeted all the guests in a professional and courteous manner
- Issued location instructions and keycards to each guest
Company C, front desk representative
- Engaged in genuine informative conversation with the guests while completing check-ins accurately and quickly
- Deposited the valuables of the guests in hotel safes
- Cleaned and maintained the common areas and the lobby
- Understood and followed all the procedures and policies of the organization
Education
Associate’s degree in administrative studies from Florida State University
Certifications
Front desk representative certification
Skills
- I am proficient in handling computer software
- I have reliable multitasking and prioritizing abilities
- I am an extremely patient person and I can keep calm when handing stressful situations
- I know [mention the number] foreign languages and am a good communicator
Resume Template: 4
Front Desk Representative Resume
Richard D. Harding
Laguna Beach, Los Angeles
(123) 4567890
Summary
Professional, experienced, and dedicated working professional with a strong ability to work in fast-paced, demanding environments. Is looking to secure a post in an organization where I can grow more and add greater profits to it.
Experience
Company A, front desk representative
- Organized the work area regularly to create efficiency
- Maintained the lobby, kitchen, and pool areas
- Checked each guest in and out of the establishment
- Offered each guest with top-notch customer service
Company B, front desk representative
- Managed the mails
- Cleaned the work area during, before, and after the shift
- Booked and created new schedule for the new customers
- Answered and returned calls from the customers
Company C, front desk representative
- Resolved the issues of the guests
- Sorted, maintained, and stocked the front desk area
- Finished regular accounting reports and ran a nightly audit
- Verified and updated the information of the guests in the operating system
- Liaised with the vendors to resolve issues
Education
Associate’s degree in administrative studies from Florida State University
Certifications
Front desk representative certification
Skills
- I have good stress management and problem-solving skills
- I can give attention to detail
- I possess active listening and interpersonal skills
- I have effective communication skills (both oral as well as written)
- I have dependable critical-thinking and problem-solving skills
- I can remain calm and manage every stressful situation successfully
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I’m a former teacher with a background in child development and a passion for creating engaging and educational activities for children. I strongly understand child development and know how to create activities to help children learn and grow. Spare time, I enjoy spending time with my family, reading, and volunteering in my community.