Software Support Analyst Resume Example: 4 Templates

A Software Support Analyst must provide support, advice, and solutions for system software difficulties. A Software Support Analyst Resume lists all the skills they need to solve software problems, troubleshoot software problems and identify root causes, analyse software requests and provide assistance, and supervise other analysts and technicians.

A candidate for the position of Software support analyst should have a degree in computer science or a related field, as well as a valid software support analyst certification. Basic programming ability, Agile/Scrum experience, root cause analysis, and SQL familiarity are the most desired qualifications for this position.

Resume Template: 1

Software Support Analyst Resume: 1

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]

Summary

Experience as a Software Support Analyst for at least 8 years. I am a creative, self-motivated individual looking for a challenging job opportunity in Human Resources where I can put my organisational skills, communication skills, dynamic client connections, and administrative talents to use. These abilities may be used to effectively define and achieve organisational goals.

Experience

Company A, Software Support Analyst

  • Phone and email manuals and on-site training provide technical help.
  • Analyse application and data challenges in advance, then give remedies in the form of workarounds and/or training.
  • Corporate administrators and instructional personnel are trained.

Company B, Software Support Analyst,

  • Implemented all parts of product training to guarantee complete application comprehension.
  • Conducted classroom and virtual training sessions for a variety of learner groups
  • I designed and developed product training materials as well as user manuals.
  • created, updated, and maintained relevant learner training content and documentation

Company C, Software Support Analyst

  • Product testing was performed, and I functioned as a subject matter expert for product testing and QA.
  • The client called about enterprise, and hosted software solutions were examined.
  • Microsoft SQL Server Management Studio and SQL Server Profiler were used.

Education

Associate Degree in Business 

Schulich School of Business

Certification

  • Certified Software Support Analyst

Skills

  • Excellent interpersonal and communication abilities
  • Flexibility
  • Always be courteous.
  • Understanding and patience
  • Capable of remaining cool under duress

Resume Template: 2

Software Support Analyst Resume: 2

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]

Summary

Responsible for the development and execution of basic to sophisticated test cases and scripts to check process outcomes and record screen pictures for evidential value on the Corporate Public Website, Client Services (.NET Web-Based Application), and Mainframe Applications. All test systems should use structured analysis, design processing, and data modelling methodologies.

Experience

Company A, Software Support Analyst

  • Implemented all parts of product training to guarantee complete application comprehension.
  • Conducted classroom and virtual training sessions for a variety of learner groups
  • I designed and developed product training materials as well as user manuals.
  • created, updated, and maintained relevant learner training content and documentation

Company B, Software Support Analyst

  • Assisting schools with student scheduling and other educational activities.
  • Participating effectively in training programmes and specific initiatives to improve skills and abilities linked to the duties.
  • Examining state-mandated documents and training instructional staff to assure state compliance in all schools.
  • Tasks/projects are effectively monitored to ensure they are performed properly and precisely.

Company C, Software Support Analyst

  • Product testing was performed, and I functioned as a subject matter expert for product testing and QA.
  • A client called about enterprise, and hosted software solutions were examined.
  • Microsoft SQL Server Management Studio and SQL Server Profiler were used.

Education

  • Associate Degree in Business 
  • Schulich School of Business

Certification

  • Certified Software Support Analyst

Skills

  • Good at communication and interpersonal skills.
  • Punctual and hard working
  • Can serve customers in a great manner.
  • Ability to work under pressure and overtime.

Resume Template: 3

Software Support Analyst Resume: 3

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]

Summary

Software Support Analyst/Reporting Manager with demand elicitation experience (User Stories, JAD sessions, Brainstorming, Interviews) enhanced product understanding and decreased development time.

Experience

Company A, Software Support Analyst,

  • Handled all [business name] customer service and support calls and emails.
  • Responsible for managing FreshDesk Cloud Support Software and modifying its process to suit corporate needs and route requests.
  • Marketing assisted in rebranding the FreshDesk software Helpdesk to meet corporate etiquette, vocabulary, and aesthetics.

Company B, Software Support Analyst

  • Changed the website traffic flow to reflect correct traffic because the site was poorly handled. Organic traffic influx was roughly 3,000 people per month at its peak, according to HubSpot analytics software.
  • In charge of opening and resolving support cases for Alden’s software and other hardware issues with Interoffice and Corporate clients in a timely and acceptable manner.

Company C, Software Support Analyst

  • Maintain and build a proprietary, web-based procurement platform while providing application and service support.
  • Direct user support with system navigation and addressing technical difficulties with data and/or the system itself.
  • Performed quality assurance testing, user training, and in-depth data analysis.

Education

  • Associate Degree in Business 
  • Schulich School of Business

Certification

  • Certified Software Support Analyst

Skills

  • Excellent communication and customer service abilities.
  • Maintaining a calm demeanour and providing precise instructions are essential when dealing with an emergency.

Resume Template: 4

Software Support Analyst Resume: 4

Richard D. Harding

Laguna Beach, Los Angeles 

(123) 4567890

[email protected]

Summary

As a Software Support Analyst, I have 15 years of expertise. A results-driven Technology Professional with experience in computer, server, and IBM iSeries systems; knowledgeable with Microsoft applications, networking ideas, virtualisation, email, backup, endpoint security, and telephony solutions.

Experience

Company A, Software Support Analyst,

  • Provide day-to-day assistance to all village users, including top management.
  • Discuss requirements for new systems or adjustments to current systems with staff and management; suggest new equipment and/or software.
  • Set up equipment for employee usage, including cable installation and operation.
  • Work with individual departments to identify what by observing job performance.

Company B, Software Support Analyst

  • Technical help was provided, as well as debugging code (Java, JavaScript, and PL/SQL) and developing tiny agents.
  • To assist the system and its users, collaborate closely with call centre personnel, senior-level analysts, QA, and software engineers.
  • Responsible for improving the internal support infrastructure and refining internal procedures to increase client satisfaction.

Company C, Software Support Analyst,

  • To develop a more effective workflow, information is processed and how it is processed.
  • Test and manage all village data backup and recovery utilising tape, cloud, and snapshot methods.
  • Update application and programme versions; apply system fixes and patches.
  • Create reports in response to requests from particular departments and the broader public.

Education

  • Associate Degree in Business 
  • Schulich School of Business

Certification

  • Certified Software Support Analyst

Skills

  • Good interpersonal and communication skills.
  • Reliable and diligent,
  • can provide excellent customer service.
  • Ability to work long hours and under pressure.

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